Shipping Policy

Last Updated: September 28, 2026

This Shipping Policy explains how orders placed through dwellviro.com are processed and delivered. Dwellviro is operated by Shaanxi Diyashi Information Technology Co., Ltd. Please review the delivery options and total shipping charge displayed at checkout before placing an order.

Order processing

We aim to process and dispatch orders within 5 business days after payment is confirmed. Business days are Monday through Friday, excluding applicable public holidays. Orders placed on weekends or holidays enter processing on the next business day. Processing time is separate from the time a parcel spends in transit.

If a product requires a different preparation or production time, we will disclose that timing on the product page or at checkout before you place the order. If we cannot dispatch within the time promised for your order, we will promptly notify you of a revised shipping date and give you the choice to consent to the delay or cancel for a full refund. If required consent is not obtained, we will issue a refund as required by applicable law.

Estimated delivery time

For eligible standard-shipping destinations, delivery is generally estimated at 10–20 business days after dispatch. Together with processing time, an order will generally take up to 25 business days from payment confirmation to delivery under these estimates. The actual time can vary by destination, carrier, local delivery conditions, and customs processing. An estimate is not a guaranteed delivery date unless we expressly state that it is.

Any different delivery estimate presented for a particular destination, product, or shipping option at checkout will apply to that order. If you need an item by a specific date, please contact us before ordering; do not rely on a standard estimate as a date guarantee.

Shipping destinations and charges

We ship to destinations supported by the shipping options displayed at checkout. Availability can vary by product and delivery address. If no shipping option is offered for your address, please contact service@dwellviro.com before placing an order.

For destinations served by our standard shipping option, standard shipping is US39, unless a different rate is clearly displayed before payment. Orders of US$39 or more qualify for free standard shipping to those destinations. Any geographic restrictions or exclusions will be shown at checkout before payment. The shipping charge shown in your checkout order summary is the charge we will collect for that order. We will not add an undisclosed shipping fee after you have paid. If your order is sent in more than one parcel for fulfillment reasons, we will not charge an additional shipping fee solely because we split the shipment.

Depending on the destination and the order, customs duties, import taxes, or carrier clearance charges may apply. These are separate from any shipping charge or free-shipping offer unless checkout expressly states that they are included. Any amount we collect will be shown before payment; charges imposed separately by customs authorities or the carrier may be payable on import. We will provide information about known charges or customer obligations as required by applicable law. Contact us before ordering if you need to clarify the import arrangements for your destination.

Where orders ship from

Orders may be fulfilled from our own or partner facilities, depending on the product, stock availability, and destination. A parcel may originate outside your country. We do not represent that every order ships from a local warehouse or from a particular country unless the relevant product page expressly confirms it. The dispatch location may differ from the Company's registered business address.

Shipping confirmation and tracking

When your order is dispatched, we will send a shipping confirmation to the contact details provided at checkout. Where tracking is available, the confirmation will include a tracking number or link. You can use the carrier link or your order status page to follow the parcel. Tracking may take time to show its first scan after a label is created or a parcel is handed to a carrier.

If an order is split into multiple parcels, you may receive more than one shipping confirmation and tracking number.

Address changes and delivery information

Please check your name, address, postal code, and contact details before submitting your order. To request an address change, email service@dwellviro.com as soon as possible with your order number and the complete corrected address. We will try to make the change before dispatch, but cannot guarantee it once fulfillment has begun or the carrier has received the parcel.

You may use a shipping address different from your billing address if checkout accepts it. If an address error or failed delivery is reported, contact us so we can review the available options and any carrier charges before taking further action. Nothing here removes a remedy available under applicable consumer law.

Delays, missing parcels, and delivery issues

Customs inspections, severe weather, peak-season volume, and carrier disruptions may affect delivery. If tracking has not updated for an extended period, the estimated delivery window has passed, or your parcel appears lost, email service@dwellviro.com with your order number. We will review the shipment with the carrier or fulfillment provider and explain the next steps. If the carrier marks a parcel as delivered but you cannot find it, please also check the delivery location and any carrier notice, then contact us; we will not automatically reject your report based only on the tracking status.

If we cannot deliver an order, or delivery is delayed beyond the point at which you are entitled to cancel under applicable law, we will provide the appropriate replacement, cancellation, or refund option. We do not transfer all responsibility to you merely because a parcel has been handed to a carrier.

Business and Contact Information

For shipping questions, contact service@dwellviro.com and include your order number when available. Eligible products may be returned by notifying us within 14 calendar days after delivery, subject to the eligibility rules and statutory rights described in our Return and Refund Policy. Purchases are also subject to our Terms of Service.

Brand Name: Dwellviro
Company Name: Shaanxi Diyashi Information Technology Co., Ltd.
Registered Address: Room 903, Tower C, SCS Saigao Plaza, No. 55 Fengcheng 7th Road, Xi'an Economic and Technological Development Zone, Xi'an, Shaanxi Province, China
Email: service@dwellviro.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST